Accessibility Statement

We have already implemented the following measures to improve accessibility:

Responsive web design: Our website is optimized for different output devices (smartphones, tablets, desktop computers). Content elements are automatically adjusted for best readability and adapted to the respective display size.

Keyboard navigation: The main menu can be operated via keyboard (Tab key, arrow keys). Interactive elements are reachable and usable via keyboard.

The following content is not fully accessible for the reasons described:

1. Non‑conformities with accessibility requirements

• Texts and comprehensibility: We endeavor to write our texts largely without abbreviations and foreign words and to avoid complicated sentence constructions. If a text is not understandable, we ask for feedback.
• Contrast issues: Occasionally occurring contrast problems are mostly limited to small parts which do not impair the basic understanding of the website, cookie banners that appear over existing content, and external content from third‑party providers.
• Multimedia content: Not all videos have subtitles or audio descriptions.
• PDF documents: Older PDF documents may not be fully accessible.
  
  
  

• Third‑party content:Our website uses content and services from third parties (e.g. online booking systems). For these, full compliance with accessibility requirements cannot always be guaranteed because they are beyond our sphere of influence.
• Legacy content: Making all existing content, especially older PDF documents and multimedia content, fully compliant afterwards would represent a disproportionate effort.
• Content not falling under the scope of applicable legal provisions.
  Spam protection / reCAPTCHA: To protect against spam and automated inquiries, we partially use reCAPTCHA functions in our contact forms. These are not fully accessible. 
• Alternative contact options are available:
  Telephone: +43 6456 7257
  Email: hotel@zehnerkar.at

Hotel Zehnerkar GmbH places great value on the continuous improvement of accessibility. The offerings and services on this website are continuously improved, replaced and expanded. Usability and accessibility are of great concern to us.

If you notice barriers that prevent you from using our website—problems not described in this statement, or deficiencies with regard to compliance with accessibility requirements—please let us know:

Iris Hollfelder
+43 6456 7257
hotel@zehnerkar.at

We will review your request and inform you of the results, and the measures taken or intended within 3 months. Please describe the problem and provide the URL(s) of the affected page(s) of our website.

If you do not receive a satisfactory response from the contact option above, you may submit a complaint to the complaints office of the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the complaints office contact form:

FFG Complaints Form

The FFG will examine whether the complaint relates to violations of the Web Accessibility Act, particularly shortcomings in compliance with accessibility requirements, by the federal government or an institution attributable to it.

If the complaint is justified, the FFG will issue recommendations and propose measures to remedy the identified deficiencies.

With the entry into force of the Accessibility Act (BaFG) on 28 June 2025, affected persons may also contact the Social Ministry Service, acting as the market surveillance authority, in cases of non-compliance with accessibility requirements.